Privacy policy
Kandy Mechanical & Transport Limited (“we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, disclose, store, and secure personal information when you visit or interact with our website https://kandymechanical.co.nz/.
1. Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, phone number, postal address) when you submit enquiries, request a quote, or contact us
- Business information (company name, role, industry) for B2B services
- Technical information (IP address, browser type, operating system, device identifiers) automatically via website logs
- Usage data (pages viewed, links clicked, times and dates of access) for analytics
- Payment details (credit/debit card information) when you purchase services or parts online
2. How We Collect Your Information
We gather personal information through:
- Online forms completed on our website
- Email or phone communications that you initiate
- Cookies and similar tracking technologies on our website
- Third-party service providers (e.g., payment gateways, analytics platforms)
3. Purpose of Collection and Use
Your personal information is used to:
- Respond to enquiries and provide services or quotations
- Process payments, issue invoices, and manage accounts
- Improve and personalise your experience on our website
- Send service updates, newsletters, and promotional communications (with consent where required)
- Monitor website security, detect fraud, and comply with legal obligations
4. Disclosure to Third Parties
We may share your personal information with:
- Service providers who assist with hosting, payment processing, analytics, and email distribution
- Legal, regulatory, or governmental authorities if required by law
- Successors in the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Remember your site preferences and login details
- Analyse site usage patterns and performance
- Deliver relevant advertisements and measure campaign effectiveness
You can manage or disable cookies through your browser settings; however, this may affect site functionality.
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy and to meet legal, tax, and accounting requirements.
| Data Type | Retention Period |
|---|---|
| Contact and business details | 7 years (for accounting purposes) |
| Enquiry and correspondence records | 2 years |
| Website analytics and logs | 1 year |
| Marketing consents | Until you withdraw consent |
7. Security Measures
We implement technical, physical, and administrative safeguards to protect your information against unauthorised access, disclosure, alteration, or destruction. While we regularly review our security practices, no method of internet transmission or electronic storage is completely secure. If you have concerns, please contact us directly.
8. International Transfers
Your information may be stored or processed outside New Zealand. We ensure that any overseas recipient maintains privacy protections consistent with the Privacy Act 2020.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent for certain processing activities
- Request deletion of your personal information (subject to legal requirements)
- Lodge a complaint with the Office of the New Zealand Privacy Commissioner
To exercise these rights, please use the contact details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. Please review this page periodically for updates.
11. Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact:
Kandy Mechanical & Transport Limited
Email: hello@kandymechanical.co.nz
We will respond to your enquiry as soon as reasonably practicable.